On July 9, 2025, Boston-based CovenirBPO unveiled a new solution aimed at making insurance claims faster and cheaper for insurers. The new service, called IntelliClaims Advantage, combines several claims-related tasks like First Notice of Loss (FNOL), claims support, desk adjusting, and subrogation under one roof. This onshore solution is designed to help insurers, managing general agents (MGAs), and insurtech companies cut costs by up to 60% while improving customer satisfaction.
CovenirBPO is well known for providing onshore business process outsourcing services tailored specifically for the insurance industry. With IntelliClaims Advantage, the company hopes to ease the growing pressure on insurers who are struggling to keep up with fast claim resolution, rising operational costs, and increasing demands from policyholders for better service.
David Squibb, Covenir’s CEO, said the platform is built to help insurers improve efficiency and keep their customers happy without compromising compliance or brand reputation. One of the key features is desk adjusting, handled by licensed U.S.-based professionals, which helps resolve simple claims within days rather than weeks. The solution also includes subrogation services, so insurers can recover funds more quickly.
The launch comes at a time when insurers face several key challenges. According to a recent report by Covenir, the top concerns among insurance operations leaders are improving policyholder satisfaction and cutting costs, both chosen by 48% of respondents. The industry also faces a growing talent shortage with thousands of job vacancies each year, extreme weather events that cause sudden surges in claim calls, dissatisfaction among policyholders at historic lows, and rising costs from inflation and litigation.
IntelliClaims Advantage aims to tackle these problems by allowing insurers to reduce their internal teams and scale up without the hassle of hiring more staff. Its design ensures consistent, empathetic service even during times of high claim volume caused by catastrophic events. It also provides clear reporting and compliance measures to keep insurers fully informed.
Brendan Voss, Chief Claims Officer at ShoreOne Insurance, praised the solution, calling it a “game-changer” for insurers trying to balance cost control with high-quality service.
Prior to this launch, Covenir introduced two other innovations this year—the IntelliMail Advantage, which helps with proof of mail and reduces costs, and the Call Surge Guarantee, a unique promise to maintain consistent service levels during catastrophe-driven call spikes.
IntelliClaims Advantage is now available nationwide for insurers, MGAs, and insurtech firms looking for a smarter way to handle claims. For more information, interested parties can visit Covenir’s website.
CovenirBPO continues to focus solely on the insurance sector. Their services include call centers, FNOL, back-office operations, print and distribution, and premium services, all aimed at helping insurers grow, stay compliant, and reduce costs while keeping customers satisfied.
For media inquiries, contact Shanda Boyett, Head of Marketing at CovenirBPO.