At the recent Target Markets Mid-Year Conference in Dallas, managing general agents (MGAs) expressed their frustration with outdated systems that slow down their operations. Many voiced concerns about how every small change requires a support ticket, leading to delays that hinder their ability to compete effectively in a fast-paced market.
The conference highlighted a common theme: MGAs want to be agile and responsive to market demands, but their current systems are holding them back. Attendees shared experiences of waiting days for simple updates, which not only wastes time but also causes missed opportunities. Brokers, they noted, often move on to other options when turnaround times lag, resulting in lost business.
The impact of these issues is significant. Delays in data capture mean valuable insights can be overlooked, and a lack of adaptability can lead to misalignment with market trends and carrier changes. In a business where time is money, relying on a ticketing system for every small adjustment is not a viable long-term strategy.
MGAs expressed a desire for more control over their systems. They are not looking for flashy new features but rather a way to manage workflows and visibility more effectively. One attendee summed it up succinctly: “I’m not waiting three weeks to add a question. That delay costs me business.”
In response to these challenges, Expert Insured, a technology provider for MGAs, is advocating for a different approach. Their platform is designed to empower MGAs by allowing them to make changes without needing technical support. This includes no-code configuration for updates, real-time AI workflows for managing tasks, and a unified platform that integrates various functions like customer relationship management, quoting, policy management, and accounting.
A key feature of Expert Insured’s approach is direct access to developers during implementation. This means that when changes are needed, they can be addressed quickly, bypassing the lengthy ticketing processes that frustrate so many in the industry.
As the insurance market continues to evolve, the ability to adapt quickly is crucial. Expert Insured emphasizes that if MGAs are tied down by inefficient systems, they risk losing revenue and strategic opportunities. The message is clear: control over technology is essential for success in today’s competitive landscape. For those interested in seeing how this can work in practice, Expert Insured offers demos to showcase their solutions.