Fleet management is changing fast thanks to new technology, but it’s not always an easy switch. A recent report shows that 72% of fleets now use maintenance software. Still, many juggle several platforms and manual tasks, which causes extra work and gaps between systems.
Drivers today deal with more technology than ever. Electronic logging devices (ELDs), telematics, dash cameras, and compliance tools are all part of the job now. While these tools can improve safety and efficiency, rolling out too many at once can overwhelm drivers. Eddie Dreyer, a commercial lines underwriter at Central Insurance, explains that experienced drivers especially may feel pressured. They’ve done their jobs one way for a long time and don’t like sudden changes.
The best approach is to take things step by step. Dreyer advises fleets to introduce one system at a time and give everyone a chance to get comfortable before adding more. This helps avoid stress and resistance.
ELDs are a big part of this new tech wave. They automatically track driving hours and help fleets stay compliant with Federal Motor Carrier Safety Administration rules. The idea behind ELDs is to reduce driver fatigue, a major cause of accidents, by replacing paper logs with electronic records. While the switch is a big change for drivers used to old methods, it can cut down on paperwork and errors. Dreyer says clear communication about how ELD data is used—focusing on safety rather than policing—helps drivers accept the change.
Telematics has also evolved. It started out just tracking vehicle locations but now monitors driving habits like speeding and hard braking. Although 83% of fleets use telematics today, some drivers see it as intrusive. Dreyer emphasizes that managers should use the data to coach drivers during regular meetings instead of calling them out on the spot. This approach supports better driving without making employees feel watched.
Dash cameras add another layer of protection but can be controversial, especially inward-facing ones. Drivers worry about privacy and being unfairly blamed for incidents. Dreyer suggests starting with cameras facing outward. These show what really happened during a crash and often protect drivers from false accusations. When used right, dash cams help reduce costly legal battles and encourage responsible driving.
Introducing new technology often causes pushback because people fear how it will disrupt their routines. Change management is key, says Dreyer. Not everyone adjusts at the same pace. Long-time drivers might need extra help and reassurance, while newer ones may adapt more quickly. Open communication about why these tools matter—whether for safety or compliance—helps build trust. When drivers feel supported, technology stops being a hassle and starts helping the whole fleet succeed.
Central Insurance understands these challenges. Their team has decades of experience in transportation risk. They offer more than insurance—they provide guidance on using technology safely and staying compliant. Fleets can work with Central’s local agents to create plans that fit their needs and protect their business as new systems roll out.
In short, technology is reshaping how fleets operate. The key to success is managing the change thoughtfully, supporting drivers, and using tools wisely to improve safety and efficiency without overwhelming anyone.