Pennsylvania Attorney General Dave Sunday has announced a settlement with Home365, LLC, a property management company based in Las Vegas. The settlement addresses complaints about the company’s failure to promptly handle maintenance issues for tenants in Pennsylvania.
Home365 has been accused of not only delaying repairs but also failing to return security deposits to tenants. Many consumers have reported that the company’s use of an artificial intelligence platform contributed to these delays and even led to unsafe living conditions.
Attorney General Sunday emphasized the importance of effective technology use, stating that tenants should not have to wait for essential repairs, like fixing leaks or addressing structural problems. The company was also found to have violated Pennsylvania’s laws regarding safe and habitable housing, which includes providing necessary utilities such as heat and water.
As part of the settlement, Home365 will pay a total of $45,000. This amount includes $30,000 in restitution for affected consumers and $15,000 to cover legal costs. Refund checks will be sent to those who have already filed complaints, with amounts ranging from $375 to $10,450. Additionally, other consumers now have a 90-day window to file complaints to be eligible for restitution.
The settlement also mandates that Home365 must change its business practices to prevent these issues from happening again. This agreement has been filed in the Allegheny County Court of Common Pleas by Senior Deputy Attorney General Amy L. Schulman.
This case highlights the ongoing challenges faced by tenants regarding property management and the critical role of regulatory oversight in ensuring consumer protection.