Pets Best, founded in 2005, is a well-regarded pet insurance provider offering various plans to cater to different pet owners’ needs. Known for its comprehensive coverage, straightforward claims process, and excellent customer service, Pets Best is a popular choice among pet owners. Here’s an in-depth review for 2024.
Plans and Coverage: Pets Best offers three main types of plans:
- Essential Plan: Covers accidents and illnesses with a focus on essential treatments.
- Plus Plan: Includes all features of the Essential Plan plus coverage for hereditary conditions and prescription medications.
- Elite Plan: Provides the most comprehensive coverage, including alternative therapies and routine care options.
Pros:
- Customizable Coverage: Pets Best allows pet owners to customize their plans based on deductible, reimbursement percentage, and annual limit, making it flexible for various budgets.
- Quick Claims Processing: Claims are typically processed within 5 days, which is faster than many competitors.
- No Age Limits: Pets Best offers coverage for pets of all ages, which is beneficial for owners of senior pets.
- Direct Vet Payment: In some cases, Pets Best can pay the vet directly, reducing the out-of-pocket burden on pet owners.
- Multiple Pet Discount: Discounts are available for insuring more than one pet, making it cost-effective for multi-pet households.
Cons:
- Exclusions on Pre-Existing Conditions: Like most pet insurers, Pets Best does not cover pre-existing conditions.
- Limited Coverage for Routine Care: Routine care and wellness plans are available but are not as comprehensive as some competitors.
- Waiting Periods: There are waiting periods for certain conditions and treatments, which can be inconvenient in emergencies.
- Premium Increases: Some users report significant increases in premiums as their pets age.
Expert Ratings:
- Policy Options: 4.5/5
- Coverage: 4/5
- Customer Service: 4.5/5
- Claims Process: 4.5/5
- Overall Rating: 4.5/5
User Ratings:
- Ease of Use: 4.5/5
- Satisfaction with Coverage: 4/5
- Customer Service Experience: 4/5
- Claims Handling: 4.5/5
- Overall Satisfaction: 4/5
Bottomline: Pets Best stands out in the pet insurance market with its customizable plans, fast claims processing, and excellent customer service. While it has some limitations, particularly regarding pre-existing conditions and routine care, it remains a solid choice for pet owners looking for reliable and flexible insurance options. The overall positive ratings from both experts and users underscore its reputation as a dependable pet insurance provider in 2024.
