When it comes to auto and home insurance, finding the right balance between cost, coverage, and customer service can feel like searching for a unicorn. Safeco Insurance, a subsidiary of Liberty Mutual, offers a range of coverage options with enticing perks. But does it live up to the hype? We’ve done the digging, so you don’t have to.
Safeco Insurance at a Glance
✅ Pros:
- Wide selection of add-on coverages
- Claims-Free Cash Back rewards safe drivers
- Generous bundling discounts
- RightTrack telematics program for savings
❌ Cons:
- Below-average customer satisfaction ratings
- Higher-than-average complaints for claims handling
- No online home insurance quotes available
What’s New with Safeco in 2025?
- Home Insurance Rate Hikes: As of May 2024, Safeco announced a 10.5% rate increase for California homeowners and is no longer issuing new policies for homes built before 1976 due to electrical system concerns.
- Columbia Insurance Group Takeover: Starting January 1, 2025, Safeco will absorb Columbia Insurance Group’s personal auto and umbrella lines in eight states, transitioning thousands of customers into Safeco policies.
Now, let’s break down how Safeco performs in the key areas that matter most to policyholders.
Safeco Car Insurance Review
Safeco’s 4.3/5 Bankrate Score for auto insurance reflects its strong financial standing and variety of coverage options. However, customer satisfaction scores leave much to be desired.
Coverage and Perks
Beyond standard liability, collision, and comprehensive coverage, Safeco offers:
- New Vehicle Replacement: If your car is totaled within its first year and 15,000 miles, Safeco replaces it with a brand-new model.
- Claims-Free Cash Back: Safe drivers get 5% of their premium refunded annually if they remain claim-free.
- RightTrack Program: A telematics-based discount for monitoring driving habits.
Cost and Discounts
While Safeco doesn’t publicly disclose its average rates, the national average for full coverage auto insurance is $2,670/year. Expect Safeco to fall somewhere around that benchmark, though your actual premium depends on factors like location, driving history, and vehicle type.
🔍 Tip: Compare quotes from multiple providers, as Safeco’s pricing isn’t always the most competitive.
Customer Satisfaction
Safeco falls below average in J.D. Power’s 2024 Auto Insurance Study, primarily due to:
- Long claims processing times
- Difficulty reaching customer support
- Higher-than-average complaints per the NAIC Complaint Index
Real Customer Feedback
👉 Reddit user feedback: Some customers praised its competitive pricing, while others reported poor claims handling.
👉 YouTube reviews: Negative experiences included denied claims and unexpected policy cancellations.
Is Safeco Car Insurance Worth It?
If you value customizable coverage and safe driving rewards, Safeco might be a fit. However, expect some headaches when filing claims.
Safeco Home Insurance Review
While Safeco’s home insurance coverage is extensive, its customer service scores drag it down to a 3.5/5 Bankrate Score.
Coverage and Add-Ons
Safeco offers seven home insurance endorsements, including:
- Identity Theft Coverage: Protects against fraud for just $1/month.
- Valuables Protection: Higher coverage for jewelry, art, and collectibles.
- Guaranteed Repair Network: Warranty-backed repairs through vetted contractors.
Cost and Discounts
Safeco doesn’t publicly disclose its home insurance rates, but the national average for $300,000 dwelling coverage is $2,258/year. Expect pricing variations based on your location, home value, and risk factors.
Ways to save:
✔️ Multi-policy bundling discounts
✔️ Claims-free discounts
✔️ Protective devices (security systems, smoke detectors)
Customer Satisfaction
Safeco’s home insurance division ranks below average in J.D. Power’s 2024 Home Insurance Study. Common complaints include:
- Slow claims processing
- Limited customer service hours
- No online quote availability
Is Safeco Home Insurance Worth It?
If you’re looking for customizable coverage options and a bundling discount, Safeco is worth considering. However, expect longer-than-usual claims processing times.
Safeco vs. Competitors: How Does It Stack Up?
| Feature | Safeco | State Farm | Allstate | Progressive |
|---|---|---|---|---|
| Auto Insurance Score | 4.3/5 | 4.6/5 | 4.2/5 | 4.1/5 |
| Home Insurance Score | 3.5/5 | 4.3/5 | 4.1/5 | 3.9/5 |
| Customer Satisfaction | Below Average | Above Average | Average | Average |
| Bundling Discounts | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Telematics Program | ✅ RightTrack | ✅ Drive Safe & Save | ✅ Drivewise | ✅ Snapshot |
| Online Quotes | 🚫 No (Home) | ✅ Yes | ✅ Yes | ✅ Yes |
Key Takeaway
If you prioritize affordable premiums with strong financial backing, Safeco holds its own. But if customer service and claims processing speed matter most, State Farm or Allstate may be better choices.
Frequently Asked Questions About Safeco
Is Safeco a reliable insurance company?
Financially, yes. Safeco boasts an A (Excellent) rating from AM Best, indicating solid financial stability. But when it comes to customer service, it lags behind top competitors.
Does Liberty Mutual own Safeco?
Yes, Safeco is a subsidiary of Liberty Mutual, which acquired it in 2008.
Is Safeco a good option for high-risk drivers?
Safeco may not be the best choice for high-risk drivers, as its rates aren’t always the most competitive. If you have multiple violations or DUIs, Progressive or GEICO might offer better pricing.
Does Safeco have a mobile app?
Yes, the Safeco Mobile App allows policyholders to:
- Access policy documents
- Pay bills
- File and track claims
- Request roadside assistance
How do you file a claim with Safeco?
You can file a claim online, through the mobile app, or by calling 1-800-332-3226.
Final Thoughts: Should You Choose Safeco Insurance?
Safeco is a solid choice for drivers and homeowners looking for extensive coverage options and bundling discounts. However, if customer service and claims satisfaction are your top priorities, you may find better options elsewhere.
Who should consider Safeco?
✔️ Safe drivers who can take advantage of Claims-Free Cash Back
✔️ Homeowners looking for multiple endorsements
✔️ Those bundling home and auto for discounts
Who should look elsewhere?
❌ Drivers needing quick claims processing
❌ Homeowners looking for an online quote system
❌ Those who prioritize high-rated customer service
If you’re considering Safeco, compare quotes from multiple providers to ensure you’re getting the best deal. Need a second opinion? Check out NerdWallet’s review.