A small Southern California insurance firm is proving that being kind and caring can lead to big success. Kulchin Ross Insurance Services LLC has built a reputation not just for serving its customers, but for focusing on its people. The company recently earned the Gold Award for Best Agency to Work For in the West region, a reflection of the positive work culture it has created.
Derek Ross, the firm’s president and chief operations officer, says the secret to their low employee turnover is simple: treat people well. In 15 years, the agency has lost only one employee. Ross believes that when people feel heard, cared for, and valued both at work and in their personal lives, they want to stay and grow with the company.
Ross often hosts gatherings at his home where staff can relax and connect outside of work. These events are about sharing life, not office concerns, helping build strong, genuine relationships.
Employees highlight the company’s support for professional growth, including ongoing training and a unique internship program with a local high school. One intern, who started working part-time while still in school, stayed on and eventually joined the firm full-time after college.
Teamwork and helpfulness are everyday parts of working at Kulchin Ross. The firm encourages sharing ideas and supports a work-life balance, with flexible hours to help employees manage their personal responsibilities.
“We’re all on this life journey,” Ross said. “When we show compassion and understanding, everything else tends to fall into place.”
Kulchin Ross Insurance Services stands out as a workplace where kindness and professionalism go hand in hand, proving that a pleasant work environment can be a powerful driver of success.