When shopping for insurance, one name that often pops up is Travelers Insurance—a giant in the industry known for its robust coverage options and multiple discounts. But does it live up to the hype? With a Bankrate score of 4.1 out of 5, Travelers is a strong contender for those who want comprehensive coverage, but it has a few drawbacks that might make you think twice.
In this expertly crafted review, we break down Travelers’ auto and home insurance offerings, rates, customer satisfaction scores, and available discounts. Get ready for an in-depth look at whether this insurance provider is a smart financial move for you.
Travelers Auto Insurance Review
Coverage Options That Go Beyond the Basics
If you’re looking for car insurance that covers more than just the essentials, Travelers might be worth considering. Here’s what’s included in their policies:
- Standard Coverage: Liability, collision, comprehensive, medical payments, and personal injury protection.
- Optional Add-Ons: New car replacement, accident forgiveness, gap insurance, roadside assistance, and rideshare coverage (only available in Colorado and Illinois).
- Telematics Program: IntelliDrive monitors driving behavior, rewarding safe drivers with up to 30% discounts.
Pros: ✔ Robust policy options
✔ Multiple discounts available
✔ Local agents for personal service
Cons: ✖ Not available in all states
✖ Rideshare coverage is extremely limited
✖ Below-average J.D. Power claims satisfaction score
Travelers Auto Insurance Costs: How Competitive Are They?
Pricing matters, and Travelers offers rates lower than the national average. Here’s a snapshot of how they compare:
| Driver Profile | Travelers Full Coverage | National Full Coverage |
|---|---|---|
| Good driver, good credit | $2,192 | $2,638 |
| Good driver, poor credit | $2,851 | $4,644 |
| Speeding ticket (good credit) | $3,039 | $3,204 |
| At-fault accident (good credit) | $3,446 | $3,774 |
| DUI conviction (good credit) | $4,347 | $5,106 |
👉 Key Takeaway: Travelers offers below-average rates, especially for drivers with a clean record. However, if you have a DUI or bad credit, you might find cheaper options elsewhere.
Travelers Auto Insurance by Age Group:
- Teen drivers pay the most: A 16-year-old on a policy can expect to shell out around $4,820 per year.
- Drivers in their 30s and beyond get better deals: By age 30, the premium drops to $2,337.
How Does Travelers Compare to Other Insurance Giants?
| Company | Avg. Full Coverage | Avg. Minimum Coverage |
|---|---|---|
| Travelers | $2,192 | $585 |
| State Farm | $2,887 | $911 |
| Progressive | $2,388 | $711 |
| Allstate | $3,297 | $917 |
| USAA (Military Families) | $1,897 | $604 |
👀 What This Means: Travelers is cheaper than Allstate and State Farm but slightly more expensive than USAA and Progressive.
Travelers Home Insurance Review
While Travelers offers strong coverage options, its home insurance is slightly less competitive than its auto policies. That said, it still has a Bankrate Score of 4.2 and remains a solid option for many homeowners.
Coverage Highlights:
🏠 Standard Protection: Covers dwelling, other structures, personal property, and loss of use.
💎 Endorsements Available: Jewelry & valuables, identity fraud, water backup, and green home discounts.
📉 Lower-than-average premiums: At $1,991 per year for a $300K dwelling, it’s 9% cheaper than the national average.
Pros: ✔ Several optional endorsements for better coverage
✔ Green home discount available
✔ Free OpenHouse tool for homebuyers
Cons: ✖ Not available in every state
✖ Lower customer satisfaction than competitors
How Much Does Travelers Home Insurance Cost?
| Dwelling Coverage | Travelers Average Premium | National Average Premium |
|---|---|---|
| $150K | $1,171 | $1,344 |
| $300K | $1,991 | $2,181 |
| $450K | $2,883 | $2,934 |
👀 Insight: Travelers home insurance rates are slightly below the national average, but not significantly cheaper than competitors.
Comparing Travelers Home Insurance Rates with Other Providers
| Company | Avg. Annual Premium | Difference from National Average |
|---|---|---|
| Travelers | $1,991 | -$267 |
| State Farm | $1,916 | -$342 |
| Allstate | $2,487 | +$229 |
| USAA (Military Families) | $1,289 | -$969 |
| Nationwide | $1,592 | -$666 |
📌 What This Means: If you qualify for USAA or Nationwide, you might score even better deals.
Travelers Customer Satisfaction: What Real People Are Saying
A good insurance provider isn’t just about price—it’s also about how they handle claims. Here’s what policyholders have shared:
Positive Feedback:
- “Claims process was quick and easy.”
- “They accepted liability within 24 hours and covered repairs.”
Negative Feedback:
- “Dropped my policy after a few small claims.”
- “Slow response times for payments and claims.”
J.D. Power Scores:
- Auto Claims Satisfaction: Below industry average
- Home Claims Satisfaction: Slightly below average
👉 Final Thoughts: Travelers gets mixed reviews—some love their coverage options, while others find their claims process frustrating.
Who Should Choose Travelers Insurance?
✔ Best for:
✅ Drivers with good records looking for competitive auto rates.
✅ Homeowners wanting decent coverage at a fair price.
✅ People who prefer bundling multiple policies for extra discounts.
❌ Skip it if:
🚫 You need rideshare insurance outside of Colorado or Illinois.
🚫 You want stellar customer service with fast claims processing.
🚫 You live in a state where Travelers doesn’t operate.
Alternatives to Consider:
- For best auto insurance rates: Check out USAA (for military families) or State Farm.
- For better home insurance options: Nationwide or USAA tend to offer lower premiums.
- For superior claims satisfaction: Amica Mutual and Auto-Owners Insurance outperform Travelers in J.D. Power studies.
The Bottom Line
Travelers Insurance remains a strong choice for auto and home insurance, offering competitive rates, solid financial strength, and multiple discounts. However, its customer satisfaction scores are mixed, and availability varies by state.
To get the best deal possible, compare quotes with other top insurers before making a decision. Need a quick quote? Visit Travelers’ official site or check out top competitors on Bankrate.