Kayla Works, an underwriter at UNUM, shared her thoughts on the current state of the insurance industry in a recent episode of the Executive Insights series, produced in partnership with the National Association of African Americans in Insurance and Finance (NAAIA). In the interview, Kayla discussed how the economy is shaping the industry, the importance of diversity and inclusion, and some of the biggest changes happening right now.
She noted that the economy continues to present challenges, but also creates opportunities for those willing to adapt. Kayla emphasized the need for insurance companies to embrace diversity and foster inclusive workplaces, which she believes is critical for growth and innovation. She also pointed to shifts such as advances in technology and changing customer expectations as key trends influencing the market.
The Executive Insights series features leaders from across the insurance sector, offering fresh perspectives on where the industry is headed. Other recent interviews include conversations with executives like Jenee Green and George N Thompson, who also discuss important topics like risk management and the role of technology. This series aims to give viewers an inside look at how insurance professionals are thinking about the future.
Kayla’s contribution highlights the importance of staying open to change and prioritizing people in an ever-evolving business landscape. Her views resonate with many in the industry who are seeking ways to thrive amid economic shifts and ongoing innovation. The episode is available to watch on the Insurance Business TV platform for those interested in hearing more directly from Kayla and other experts in the field.