Zach Vollmer, an experienced underwriter at Victor, is changing how new insurance agents are supported in their careers. With nearly 20 years in the industry, Vollmer now leads digital distribution for Victor’s Small Business segment. He believes that many new agents today face challenges that traditional training methods do not address. Instead of learning through trial and error, Vollmer advocates for a more structured approach that emphasizes mentorship and guidance.
When Vollmer first entered the field, new agents often had to learn on their own, dealing with fragmented markets and building relationships from scratch. This often led to confusion and mistakes, especially in understanding risk classification. For example, classifying a business correctly can be crucial; a restaurant that turns into a dance club at night might fall into different insurance categories. Misclassifying such risks can lead to denied claims or inadequate coverage.
Victor is taking steps to make the process easier for new agents. The company has developed an open brokerage model that allows agents to access over 25 markets through one relationship. This means they don’t have to go through lengthy processes or meet high volume requirements to get started. Vollmer points out that this streamlined access helps agents focus on learning and serving their clients instead of getting bogged down by administrative hurdles.
Moreover, Victor offers hands-on training and tools that help agents understand risks better. For instance, they have a system that catches potential errors in applications before they become problems. Their team of underwriters and business development managers is available to guide agents through the process, correcting mistakes and explaining the reasoning behind decisions.
Vollmer also acknowledges the growing role of technology in the insurance industry. However, he believes that technology should enhance, not replace, the human element in insurance. While automated platforms provide speed, they often lack the personal support that new agents need. Victor’s quoting platforms combine efficiency with service, allowing agents to connect with experts for real-time assistance.
Looking ahead, Vollmer sees the insurance landscape becoming more complicated due to increased regulatory scrutiny and the rise of non-admitted markets. Despite these challenges, he remains confident that the role of agents is crucial. Technology can streamline operations, but it cannot replace the judgment and advocacy that agents provide.
Victor is committed to investing in both technology and education for agents. Vollmer emphasizes that the industry’s digital transformation should include support for new agents, ensuring they have the resources and guidance necessary to succeed. As the industry evolves, the importance of mentorship and personal relationships remains a cornerstone of Victor’s mission.