Marissa Moscowitz, the chief operating officer at RT Specialty, is leading a fresh approach to improving how the company handles its brokerage and binding authority underwriting. Her work focuses on smoothing out daily operations, especially in the specialty insurance market where growth depends more on making workflows easier than on flashy technology.
One big challenge Moscowitz points out comes from managing policies that come in layers. For example, when there’s a group of 20 or 30 related policies, each one needs to be completed before the next can move forward. This back-and-forth can take a lot of time and patience.
To tackle this, RT Specialty is creating AI tools that can handle these follow-ups and keep everything in order. These tools aim to cut down on manual work but still keep everything accurate and on track. Moscowitz stresses that the goal isn’t to replace people or the relationships they build but to give teams more time to focus on those relationships.
When it comes to technology, Moscowitz explains that RT Specialty is always deciding whether to build something in-house or buy it from outside vendors. The key factor is how much insurance knowledge is needed. If a solution is something many companies use, RT Specialty prefers to buy it. But if it requires deep expertise in specialty risk, they develop it themselves. This approach helps them stay efficient while keeping their unique edge.
Getting teams to use new tools is never easy, and Moscowitz knows this well. Instead of launching everything at once, RT Specialty involves the brokerage and binding teams from the start. They show new features as they are built and listen to feedback, making changes along the way. Training also focuses on how the tools fit into daily work, not just on how to click through screens.
Moscowitz’s team handles the execution, but leadership at RT Specialty sets the direction. The company’s top executives are engaged in the process and encourage the team to move fast but also do things the right way. This clear support helps keep everyone focused and moving forward.
This approach at RT Specialty shows how thoughtful changes in insurance operations, backed by smart use of technology and strong leadership, can make busy work easier without losing the personal touch the industry relies on.