Shanna Sweeney from Upland Insurance recently shared her thoughts on how to handle tough market times and maintain strong relationships with clients. Speaking on Insurance Business TV, she offered practical advice for working through hard cycles in the insurance world, especially within the Excess & Surplus (E&S) market.
Sweeney emphasized the importance of treating clients with care during challenging periods. She highlighted that clear communication and transparency are key to building trust when conditions are difficult. According to her, efficiency in processes is also critical in the E&S space. Finding ways to streamline operations helps companies respond better and faster to client needs.
One area Sweeney touched on was the use of data. By leveraging data effectively, insurers and brokers can make smarter decisions and offer more tailored solutions to customers. This approach not only adds value but also opens up new opportunities in the market.
Her insights come at a time when the insurance industry faces rising challenges from pricing pressures and market shifts. Many companies are searching for ways to stand out and prove their worth to clients. Sweeney’s advice points to focusing on strong relationships, operational speed, and data-driven strategies as ways to stay ahead.
The conversation reflects ongoing changes across the insurance industry, where adaptation and customer focus have become more important than ever. Sweeney’s experience in the E&S sector offers useful takeaways for brokers, insurers, and clients alike as they deal with a tougher insurance landscape.