Life insurance is one of those things that no one really wants to think about—until they absolutely have to. And when that moment comes, you want a provider that’s financially rock-solid, offers flexible policy options, and has a reputation for treating customers well. That’s where MassMutual comes into play.
With over 170 years in business, a stellar A++ rating from AM Best, and an impressive $1 trillion+ in life insurance coverage, MassMutual is a heavyweight in the industry. But does it truly deliver on its promises? Let’s break it down.
MassMutual at a Glance
✅ Bankrate’s Best Whole Life Insurance Provider (2023, 2024, 2025)
✅ Industry-leading dividend payouts (157 consecutive years!)
✅ Highly rated in customer satisfaction (J.D. Power above-average ranking)
✅ Diverse policy options – Term, Whole, Universal, and Variable Life
❌ Not all policies available online
❌ Medical exams required for most policies
❌ Customer support is only available on weekdays
What’s New With MassMutual in 2025?
Genomic Testing for Policyholders
MassMutual is now offering polygenic risk testing to eligible policyholders aged 35-70. This saliva-based test helps detect risks for conditions like cardiovascular disease and type 2 diabetes, allowing customers to take preventive action. Notably, this does not impact premiums—a major plus!
Record-Breaking Dividend Payouts
For the 157th consecutive year, MassMutual is issuing dividends to its whole life policyholders. In 2025, the payout will exceed $2.5 billion—the highest in company history. If you’re considering a whole life policy, this is a compelling reason to go with MassMutual.
MassMutual Life Insurance Policies Explained
1. Term Life Insurance: Affordable and Flexible
✔ Coverage terms: 10, 15, 20, 25, or 30 years
✔ Guaranteed level premiums throughout the term
✔ Convertible to permanent coverage without a medical exam
Best for: Young professionals, families with temporary coverage needs, and budget-conscious buyers.
Added Perks:
➡ Waiver of Premium Rider: Pauses premium payments if you become totally disabled.
➡ Accelerated Death Benefit Rider: Access part of the death benefit if diagnosed with a terminal illness.
2. Whole Life Insurance: Lifetime Coverage with Cash Value
✔ Fixed premiums for life
✔ Dividend potential (MassMutual has paid dividends since 1869)
✔ Cash value growth at a guaranteed rate
Best for: Long-term financial planning, estate planning, and those looking for lifelong coverage with a built-in savings component.
3. Universal Life Insurance: Flexible & Adjustable
✔ Cash value growth (based on market interest rates)
✔ Adjustable premiums and death benefits
✔ No dividend payouts (unlike whole life policies)
Best for: People seeking permanent coverage with more flexibility than a whole life policy.
4. Variable Universal Life: Market-Based Growth Potential
✔ Flexible premiums
✔ Cash value invested in stocks and bonds (potential for high returns)
✔ Riskier than whole life and universal life insurance
Best for: Those comfortable with investment risk and wanting higher growth potential for their policy’s cash value.
MassMutual Riders: Customize Your Coverage
MassMutual offers an extensive list of riders to personalize your policy, including:
✔ Waiver of Premium Rider – Suspend premium payments if disabled.
✔ Guaranteed Insurability Rider – Increase your death benefit without a health exam.
✔ Additional Life Insurance Rider – Make extra payments to boost your death benefit.
✔ Accelerated Death Benefit Rider – Access part of your benefit if diagnosed with a terminal illness.
Want to maximize your policy’s value? Riders can significantly enhance your coverage, though they may come with additional costs.
Customer Satisfaction & MassMutual’s Reputation
MassMutual is ranked above average in J.D. Power’s 2024 Life Insurance Customer Satisfaction Study, reflecting strong customer service.
What Are Customers Saying?
💬 Reddit User 1: “MassMutual has some of the highest dividends in the industry. But choosing the right agent is key!”
💬 Reddit User 2: “Not the cheapest, but totally worth it. The dividends alone make it worthwhile.”
Pro Tip: If you’re going with a whole life policy, make sure you’re working with an agent who understands dividend-earning policies.
Comparing MassMutual to Competitors
If you’re not 100% sold on MassMutual, here’s how it stacks up against other big names:
| Insurer | Best For | AM Best Rating | J.D. Power Rank |
|---|---|---|---|
| MassMutual | Whole Life Policies & Dividends | A++ | Above Average |
| State Farm | Term Life Insurance | A++ | #1 (Best Overall) |
| Nationwide | Universal Life & Digital Tools | A+ | Above Average |
| Mutual of Omaha | Seniors & Guaranteed Issue Plans | A+ | Above Average |
Still deciding? Compare life insurance quotes before making your final choice.
MassMutual’s Online Tools & Financial Services
In addition to life insurance, MassMutual provides:
✔ A highly rated mobile app (iOS & Android)
✔ Financial calculators (for life insurance, retirement, college savings, etc.)
✔ Investment & retirement products (IRAs, annuities, mutual funds)
For a company that’s been around for 170+ years, MassMutual keeps up with modern fintech advancements, making policy management easier than ever.
Filing a Claim With MassMutual
Filing a life insurance claim? Here’s what to do:
1️⃣ Notify MassMutual (Online or Call 1-800-272-2216)
2️⃣ Complete the Claims Packet (Sent to the beneficiary)
3️⃣ Receive Your Benefit (Usually processed within 10 days)
MassMutual offers an online claims portal for added convenience.
Final Thoughts: Is MassMutual a Smart Choice for You?
✅ Go with MassMutual if:
✔ You want whole life insurance with high dividend potential.
✔ You value financial strength and a long track record.
✔ You prefer having both digital and in-person support.
❌ Consider other options if:
✘ You need an instant, no-medical-exam policy.
✘ You want full online application access.
✘ You require 24/7 customer support.
Still Unsure?
Compare life insurance providers or speak with a licensed agent to find the best policy for your needs.
For more insights, check out these resources:
🔗 Best Life Insurance Companies for 2025
🔗 MassMutual Official Site
MassMutual’s strong financial reputation, solid dividend track record, and broad range of policies make it a top-tier life insurance provider. If you value long-term stability and strong cash value growth, this could be your perfect fit.
Ready to explore your options? Get a quote today! 🚀