The insurance industry is going through big changes thanks to artificial intelligence (AI), and experts say this shift offers real chances for growth, especially for women in leadership roles. Chris Reese, vice president of product for professional liability and cyber at Zurich North America, sees this time as more opportunity than threat.
Reese highlights that adapting to change is key, especially when new technology shakes things up. She explains that AI can handle routine tasks, freeing up insurance professionals to focus on more important work. For example, claims handlers can use AI to quickly analyze data and spot key insights. In cyber claims, AI models help identify if a breach comes from an email attack or a weak password—a speed that’s crucial for stopping threats fast.
But Reese stresses AI doesn’t replace people. Instead, it works alongside humans who train the AI and make sure its results make sense. She warns businesses not to expect AI to solve all problems instantly. If used poorly, AI could cause more harm than good. Her advice is to start small, invest wisely, and let employees lead by figuring out what the business really needs.
At the heart of Reese’s approach is a “growth mindset,” which means believing you can learn new skills and improve over time. Leaders with this mindset are better at handling change and spotting ways AI can help. She encourages women in insurance to use this moment to take on leadership roles. Being strategic, communicating well, and scaling projects carefully are key skills she associates with this mindset.
Reese also recognizes that change can be uncomfortable. To make adopting AI easier, she suggests starting with low-risk projects where employees can try things out without stress. Companies should also support staff with training and guidance to help them embrace new tools.
Safety and risk management remain important too. Reese points out the need for strict data governance and cybersecurity as companies use third-party data or new AI systems. Careful data handling protects both insurance companies and their clients from legal trouble.
Reese will share more ideas at the upcoming Women in Insurance Summit in Los Angeles, a major event for promoting diversity and leadership in insurance. The summit offers a chance to hear from industry leaders and discuss how to succeed in a changing field. With AI and leadership on the agenda, Reese’s focus on growth mindset leadership will fit right in.
People interested in attending can find more information and register at the Women in Insurance Summit Los Angeles website.