Liberty Mutual is facing a class action lawsuit in a Wisconsin federal court over claims that the insurance company made illegal robocalls to promote its products. The complaint, filed on September 30, 2025, accuses Liberty Mutual of violating the Telephone Consumer Protection Act (TCPA) by sending prerecorded marketing calls without getting proper written consent from the recipients.
The lawsuit was brought by Debra Sroka, a Milwaukee resident who says she received these prerecorded calls on May 5 and 6, 2025. Sroka’s phone number had been on the National Do Not Call Registry since 2017, but she still got the unwanted calls, which clearly were not from a live person. She alleges the calls were meant to sell Liberty Mutual’s insurance and caused annoyance, privacy invasion, and other harms.
The case claims these calls are part of a larger push by Liberty Mutual to boost sales. The complaint says Liberty Mutual has records proving they made many such calls, targeting at least 50 people, and possibly more over several years. The lawsuit seeks damages of $500 for each illegal call and wants an order to stop these kinds of calls in the future.
At this point, the lawsuit is just a complaint and the claims have not been proven. Liberty Mutual has not yet responded to the court. The suit is asking to represent all people across the U.S. who received similar calls from Liberty Mutual in the past four years.
This case highlights ongoing concerns about robocalls and consumer privacy. If successful, the class action could result in millions of dollars in damages and tighter limits on how companies like Liberty Mutual use robocalls for marketing.